Relevance: Prelims: G.S paper II: Polity
Why in news?
- Union Minister for Personnel, Public Grievances and Pensions launched the CPGRAMS 7.0 version.
About:
- The Centralized Public Grievance Redress and Monitoring System (CPGRAMS), is an online web-enabled system over NICNET developed by NIC in association with the Department of Administrative Reforms and Public Grievances (DARPG).
- It has been developed with an objective of speedy redress and effective monitoring of grievances by Ministries/Departments/Organizations of Government of India.
- CPGRAMS aims at submission of grievances by the aggrieved citizens from anywhere and anytime (24×7) basis for instant and easy communication between the nodal PG officers of Government Organizations and citizens resulting in the speedy redress of their grievances.
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